This article only applies to our Contents, Buildings & Contents, Buildings Only, Tenants Liability Insurance and Select By Urban Jungle Policies. If you’re unsure about which policy you have, please refer to this article.
If something’s gone wrong and you need to submit a claim, you’ll need to get in touch with the claims handlers directly.
The way to do this depends on what type of policy you have with us. Please see the relevant information for your policy type below (you can also find the details in your policy documents).
If something’s gone wrong and you’re deciding whether to make a claim, you can access your policy document (in the My Account section of the website) to see what you are covered for and any exclusions.
Before submitting a claim, it’s worth considering the excess amount that you would need to pay if the claim is settled. You can also find your excess amount in your policy document.
All the information you need to make a claim on your policy is in your policy document and also in the 'Make a Claim' section of your account.
If you have our Home Emergency add-on, and you need to make a Home Emergency claim, you can do this by calling the number outlined in the Home Emergency section of your policy document (the Home Emergency lines are open 24 hours a day, 365 days a year).
If you have our Legal Expenses add-on, and you need to make a Legal Expenses claim, please read the ‘How to Make a Claim (Legal Expenses)’ section of your policy document.
If something’s gone wrong and you’re deciding whether to make a claim, you can have a look at your policy documents (in the My Account section of the website) to see what you are covered for, any exclusions to your cover and your excess amount.
Before making a claim, it is also worth considering the excess amount that you would need to pay if the claim is settled. You can find your excess in your policy document.
All the information you need to make a claim on your policy is in your policy documents and also in the 'Make a Claim' section of your account, which you can log into here My Account. If you have an Urban Jungle Buildings & Contents Policy, you can also make a claim online through your online account.
To make a claim over the phone, please call the number outlined in your policy document which you can access through the ‘My account’ section of our website.
If you have our Home Emergency add-on, and you need to make a Home Emergency claim, you can do this by calling the number outlined in the Home Emergency section of your policy document (the Home Emergency lines are open 24 hours a day, 365 days a year).
If something’s gone wrong and you’re deciding whether to make a claim, you can have a look at your policy documents (in the My Account section of the website) to see what you are covered for, any exclusions to your cover and your excess amount.
Before making a claim, it is also worth considering the excess amount that you would need to pay if the claim is settled. You can find your excess in your policy document.
All the information you need to make a claim on your policy is in your policy documents and also in the 'Make a Claim' section of your account, which you can log into here My Account. If you have an Urban Jungle Buildings & Contents Policy, you can also make a claim online through your online account.
To make a claim over the phone, please call the claims number outlined on page 3 of your policy document which you can access through the ‘My account’ section of our website.
If you have our Home Emergency add-on, and you need to make a Home Emergency claim, you can do this by calling the number outlined in the Home Emergency section of your policy document (the Home Emergency lines are open 24 hours a day, 365 days a year).
If you need to make a claim under your Tenant's Liability Insurance, you can contact the Coplus Claims Team, by calling them on the number outlined in your policy document which you can access through the ‘My account’ section of our website. .
You’ll need to quote “Tenants Liability” in all communications. The claims line is open 24 hours a day, 365 days a year.
If something’s gone wrong and you’re deciding whether to make a claim, you can have a look at your policy documents (in the My Account section of the website) to see what you are covered for, any exclusions to your cover and your excess amount.
Before making a claim, it is also worth considering the excess amount that you would need to pay if the claim is settled. You can find your excess in your policy document. It’s also important to check if you have any endorsements on your policy that are relevant to a claim - you can also find this in your policy documents by searching for ‘Your Endorsements’.
You can find all the information on how to make a claim in your policy document, which you can access through the My Account section of our website.
All the information you need to make a claim on your policy is in your policy documents and also in the 'Make a Claim' section of your account, which you can log into here My Account.