This article covers how to get an update on your claim for our Urban Jungle Contents, Buildings & Contents, Buildings Only, Tenants Liability Insurance and Select By Urban Jungle Policies. You can find more information about how to get an update on your claim based on your policy type below. If you’re unsure about which policy you have, please refer to this article.
If you’ve already submitted your claim, then the claims team will be in touch with next steps once they’ve processed the initial information sent in by you.
If you’d like to get in contact with them yourself, you can find their number in your policy document which you can access through the ‘My account’ section of our website. Alternatively, you can respond to any emails they’ve sent you, and they should get back to you as soon as possible.
It's worth noting that since your claim is being handled by our claims handlers, you'll need to contact them directly for an update on your claim. The Urban Jungle support team won't be able to provide you with any updates on your claim.
If you are looking for an update about a Home Emergency claim, you’ll need to contact the Home Emergency team by calling the number outlined in the Home Emergency section of your policy document (the Home Emergency lines are open 24 hours a day, 365 days a year).
If you've already submitted your claim, then the claims team will be in touch with next steps once they've processed the initial information you sent.
You can find all the information on how to get in contact with the relevant claims handlers on page 3 of your policy document which you can access through the ‘My account’ section of our website.
If you are looking for an update about a Home Emergency claim, you’ll need to contact the Home Emergency team by calling the number outlined in the Home Emergency section of your policy document (the Home Emergency lines are open 24 hours a day, 365 days a year).
If you've already submitted your claim, then the claims team will be in touch with next steps once they've processed the initial information you sent.
You can also get in touch with them yourself by calling the number outlined on page 3 of your policy document, which you can access through the ‘My account’ section of our website, or by replying to the email that they send you.
It's worth noting that since your claim is being handled by our claims handlers, you'll need to contact them directly for an update on your claim. The Urban Jungle support team won't be able to provide you with any updates on your claim.
If you are looking for an update about a Home Emergency claim, you’ll need to contact the Home Emergency team by calling the number outlined in the Home Emergency section of your policy document (the Home Emergency lines are open 24 hours a day, 365 days a year).
If you've already submitted your claim, then the claims team will be in touch with next steps once they've processed the initial information you sent.
You can also get in touch with them yourself by calling them on the number outlined in your policy document, which you can access through the ‘My account’ section of our website, or by replying to the email that they send you.
It's worth noting that since your claim is being handled by our claims handlers, you'll need to contact them directly for an update on your claim. The Urban Jungle support team won't be able to provide you with any updates on your claim.
If you've already submitted your claim, then the claims team will be in touch with next steps once they've processed the initial information sent in by you.
You can find all the information on how to get in contact with the relevant claims handlers in your policy document, which you can access through the ‘My account’ section of our website.
It's worth noting that since your claim is being handled by our claims handlers, you'll need to contact them directly for an update on your claim. The Urban Jungle support team won't be able to provide you with any updates on your claim.
If you are looking for an update about a Home Emergency claim, you’ll need to contact the Home Emergency team by calling the number outlined in the Home Emergency section of your policy document (the Home Emergency lines are open 24 hours a day, 365 days a year).