This article only applies to our Urban Jungle Contents, Buildings & Contents, Buildings Only, Tenants Liability Insurance and Select By Urban Jungle Policies. You can find the relevant information relating to your policy below. If you’re unsure about which policy you have, please refer to this article.
How your claim is settled will depend on the nature of the claim, the items you are claiming for, and which policy you’ve purchased.
If you’ve already purchased your policy, you can find information about the claims process in your policy documents, which can be found in the My Account section.
The claims handler may offer to replace or repair your items, or they may offer “new for old” settlements. You can find more information about how “new for old” works in this article.
Depending on your policy and the nature of the incident, for example, the claims handler may choose to replace or repair your item through our preferred providers or pay you the cost of doing so yourself.
You can read more about the claims process in your policy document that you can access through the My Account section of our website. If you don’t have a policy with us, please refer to this sample policy document.
If you’re claiming for your contents:
The underwriters may offer replacement and repairs as well as “new for old” settlements. You can find more information about how “new for old” works in this article.
Depending on your policy and the nature of the incident, the claims handler may choose to replace or repair your item through our preferred providers or pay you the cost of doing so yourself.
If you’re claiming for your buildings:
Depending on your cover and the nature of the incident, the claims handler may choose to pay the cost to repair the loss or damage to the buildings or repair the damage through their preferred providers.
You can read more about the claims process in your policy document that you can access through the My Account section of our website. If you don’t have a policy with us, please refer to this sample policy document.
Depending on your cover and the nature of the incident, for example, the claims handler may choose to pay the cost to repair the loss or damage to the buildings or repair the damage through their preferred providers.
You can read more about the claims process in your policy document that you can access through the My Account section of our website. If you don’t have a policy with us, please refer to this sample policy document.
If you have a Tenants Liability Policy, you may be offered replacement of the items as new, pay for the cost of replacing the damaged item(s), or pay the cost of repairing the item(s).
You can read more about the claims process in your policy document that you can access through the My Account section of our website. If you don’t have a policy with us, please refer to this sample policy document.
If you’re claiming for your contents:
The underwriters may offer replacement and repairs as well as “new for old” settlements. You can find more information about how “new for old” works in this article.
Depending on your policy and the nature of the incident, the claims handler may choose to replace or repair your item through our preferred providers or pay you the cost of doing so yourself.
If you’re claiming for your buildings:
Depending on your cover and the nature of the incident, the claims handler may choose to pay the cost to repair the loss or damage to the buildings or repair the damage through their preferred providers.
You can read more about the claims process in your policy document, which you can find by logging into the ‘My Account’ section of our website. If you don’t have a policy with us, please refer to this sample policy document.