If you’re unsure of what type of policy you have, the best place to start will be to look at your policy documents. The front page of your policy document will say what type of policy you have.
In most cases, you can find your policy documents in the My Account section of our website. Once you’ve logged in, please click “View policy details”. Your policy documents will also have been emailed to you after purchase.
The “Home Insurance Policies” section of our Help Centre covers our Urban Jungle Contents only, Buildings & Contents, Buildings Only, Tenants Liability Insurance and Select By Urban Jungle policies.
The “Travel Insurance Policies” section of our Help Centre covers our Single Trip and Annual Multi Trip Travel policies.
The “Car Insurance Policies” section of our Help Centre covers our Car Insurance policies.
The “Other Policies” section of our Help Centre covers policies administered by our partners Paymentshield, and Landlord Insurance policies.