This article only applies to our Urban Jungle Contents and Buildings & Contents Insurance (not Buildings Only, Tenant Liability Insurance or Select by Urban Jungle Policies). You can find the relevant information relating to your policy type below. If you’re unsure about which policy you have, please refer to this article.
Refurbished items can be covered under our standard Contents policy, as long as they meet the policy conditions.
A refurbished item is treated as new from the date you purchased it. For example, if an item was originally manufactured in 2016 but you bought it refurbished in 2019, we would consider it new from 2019.
Please keep in mind that for certain items, like mobile phones and laptops, we will take off an amount for wear and tear and depreciation. For more information on how this is calculated and how your claim will be settled you can check the “How your claim will be settled” section of your policy document that you can access through the ‘My Account’ section of our website. If you don’t have a policy with us, you can also find more information in our sample policy document.
Refurbished items can be covered under our standard Buildings & Contents policy, as long as they meet the policy conditions.
A refurbished item is treated as new from the date you purchased it. For example, if an item was originally manufactured in 2016 but you bought it refurbished in 2019, we would consider it new from 2019.
Please keep in mind that for certain items, like mobile phones, we will take off an amount for wear and tear and depreciation. For more information on how this is calculated you can check out the “How your claim will be settled” section of your policy document that you can access through the ‘My Account’ section of our website. If you don’t have a policy with us, you can also find more information in our sample policy document.