This article applies to our Contents, Building & Contents, Building Only, Tenants Liability Insurance and Select By Urban Jungle Building & Contents Insurance. If you’re unsure about which policy you have, please refer to this article.
You can cancel your policy any time and we don’t charge for cancellations. The steps you’ll need to take to cancel your policy depend on if you have an annual or monthly policy, and you can read them below.
Our annual policies have a 14-day cooling-off period, so if you change your mind within 14 days of purchasing (or 14 days from when you receive your policy documents - whichever is later), you can cancel for a full refund as long as you haven’t made a claim.
This also applies when your policy renews after 12 months, so if you change your mind within 14 days of your annual renewal, you can cancel for a full refund provided you haven’t made a claim.
To cancel your policy, just log into the My Account section of our website, click ‘Manage Policy’ and then ‘Cancel Policy’.
If you are outside the 14 days cooling off period, you can still cancel at any time and we’ll refund you for any unused months of cover as long as you’ve not made a claim.
Our monthly policies have a 14-day cooling-off period, so if you change your mind within 14 days of purchasing (or 14 days from when you receive your policy documents - whichever is later), you can cancel for a full refund as long as you haven’t made a claim.
This also applies when your policy renews after 12 months, so if you change your mind within 14 days of your annual renewal, you can cancel for a full refund provided you haven’t made a claim.
To cancel your policy, just log into the My Account section of our website, click ‘Manage Policy’ and then ‘Cancel Policy’.
If you want to end your monthly policy outside the 14 day cooling off period, you’ll need to turn off auto-renewal by following the steps above but instead of selecting 'Cancel Policy’, please select 'Turn off auto-renewal'. You’ll need do this at least 4 days before the policy is due to renew.
You can cancel your policy any time and we don’t charge for cancellations. It’s worth noting that the steps below apply for all of our Select by Urban Jungle policies, whether you pay on a monthly or annual basis.
Our policies have a 14-day cooling-off period, so if you change your mind within 14 days of purchasing (or 14 days from when you receive your policy documents - whichever is later), you can cancel for a refund as long as you haven’t made a claim.
This also applies when your policy renews after 12 months, so if you change your mind within 14 days of your annual renewal, you can cancel for a refund provided you haven’t made a claim.
To cancel your policy, just log into the My Account section of our website, click ‘Manage Policy’ and then ‘Cancel Policy’.
If you are outside the 14 days cooling off period, you can still cancel at any time and we’ll refund you for any unused days of cover as long as you’ve not made a claim.
It’s worth noting that if you have made a claim on your policy, then you will not receive a refund. If you have chosen to pay in monthly instalments, your remaining premium may still be due.