This article only applies to our Travel Insurance policies. If you’re unsure about which policy you have, please refer to this article.
For claims under your travel policy, you’ll need an original receipt, valuation or proof of ownership for items, currency or documents of any kind lost, stolen, damaged, repaired, replaced or purchased.
You will also need receipts or bills for any costs incurred for inpatient/out-patient treatment, emergency dental treatment, transport, accommodation, hospital or medical costs and any other charges or expenses which are to be considered as part of a claim.
Before making a claim, it is also worth considering the excess amount that you would need to pay if the claim is settled. You can find your excess in your policy document through the My Account section of our website.