How do I get an update on my Travel Insurance claim?

This article only applies to our Travel Insurance policies. If you’re unsure about which policy you have, please refer to this article.

If you have already submitted your claim, then Claims Consortium Group will be in touch with the next steps once they’ve processed the initial information you sent. 

You can get in touch with Claims Consortium Group by contacting them:

• By phone: [phone] Monday to Friday between 9.00am and 5.30pm
• By email: [e-mail]

The Urban Jungle support team won't be able to provide you with any updates on your claim.

For help in the event of a medical or other emergency abroad contact Healix Medical Assistance Service, you can contact them: 

• By phone from anywhere in the world: [phone] (this is a basic rate number)
• By phone from the UK: 020 8608 4227 (this is a basic rate number)
• By email: [e-mail]