This article only applies to our Travel Insurance policies. If you’re unsure about which policy you have, please refer to this article.
If you’ve received an email from us about a late payment or a problem renewing your policy, it means we’ve been unable to take payment and your policy is in arrears.
Don’t worry - we’ll automatically retry your payment over the following days.
If you’re making a card payment, please check:
- That there’s enough money in your account
- Your card is up to date
- Your inbox for an email from us called ‘There was a problem with your payment, your card needs activation’ and use the link to authenticate your account
To update your payment details, log in to the My Account section and click ‘Update Payment Details’.
We have a 21-day arrears period where we will attempt to take the payment. If we're unable to take your payment after 21 days then the policy will be automatically cancelled.
If you’re having trouble updating your details or have other questions, you can contact our support team by emailing support@myurbanjungle.zendesk.com.