You can make a complaint by emailing our team on support@myurbanjungle.zendesk.com, or using the Contact Us form on our website.
To help us resolve your complaint as quickly and effectively as possible, please provide the full details of your complaint in your email.
We aim to send you an acknowledgement of your complaint within 48 hours and to resolve it as soon as possible.
At Urban Jungle, we work hard to offer a great service, but if you aren’t satisfied with the experience you’ve had, we’ll take it very seriously and work hard to find a resolution.
If you aren't satisfied with our response, you have the right to refer your case to the Financial Ombudsman Service. You can find more information on their website.