If something’s gone wrong and you need to submit a claim, you’ll need to get in touch with the claims handlers directly.
The way to do this depends on what type of policy you have with us. Just see our guides below (you can also find the details in your policy documents):
|
Type of policy |
Who to contact |
Extra Information |
|
Urban Jungle Contents Insurance (V2C) |
Davies Managed Systems 0344 371 2390 |
Opening hours: 9 am to 5 pm Monday to Friday (except Public Holidays) and for emergencies 24 hours a day, 365 days a year. |
|
Urban Jungle Buildings & Contents Insurance (V2B) |
Davies Managed Systems 0344 856 2105 |
Opening hours: 9 am to 5 pm Monday to Friday (except Public Holidays) and for emergencies 24 hours a day, 365 days a year. |
| Urban Jungle Buildings Insurance (BLD)
|
Davies Managed Systems 0344 856 2105 |
Opening hours: 9 am to 5 pm Monday to Friday (except Public Holidays) and for emergencies 24 hours a day, 365 days a year. |
|
Home Emergency Cover (add-on) |
Home Emergency helpline 0345 155 9792 |
The Home Emergency lines are open 24 hours a day, 365 days a year. |
| Tenant's Liability Insurance (TLI) |
Coplus Claims Team 0333 241 3369 |
You’ll need to quote “Tenants Liability” in all communications. The claims line is open 24 hours a day, 365 days a year. |
|
Paymentshield Buildings, Contents, or Buildings & Contents Policies |
Paymentshield Claims Team 0345 601 1060 |
Opening hours: 8.30 am to 5.45 pm Monday to Friday. |
|
Landlord Insurance |
Uinsure 0330 102 6047 |
|