If you’ve had an email from us about a late payment or a problem renewing your policy, it means we’ve been unable to take payment and your policy is in arrears.
Don't worry - we'll automatically retry your payment over the following days.
For card payments, if we haven’t received your payment within 21 days of when we first try to take your payment, then we’ll automatically cancel your policy.
For Direct Debit payments, if we haven’t received your payment by the end of your current month of cover, we’ll cancel your policy. You’ll still be able to update your payment details up to 10 days before this point.
You don’t need to do anything unless you need to update the account your payment is taken from. To do that just log in to the My Account section and click ‘Update Payment Details’. Once we’ve got your new details, we’ll automatically try the payment again.