For our Urban Jungle Contents Policy (which you have if your policy number begins with V2C), the underwriters may offer replacement and repairs as well as “new for old” settlements.
Depending on your policy and the nature of the incident, for example, the underwriters may choose to replace or repair your item through our preferred providers, or pay you the cost of doing so yourself.
There is more information about claims in the example policy document, which you can read here.
For Paymentshield Contents Insurance Policies (Paymentshield will be shown on the first page of your policy documents), damaged property will be repaired or replaced using the insurer's network of contractors. If you would prefer to use your own suppliers, you can be paid a cash settlement but this will not exceed the amount that would have been paid to a preferred supplier.
There is more information about claims in the example policy document, which you can read here