For most of our products including tenants liability insurance, your policy certificate will be available immediately. We will email it to you and make it available in your My Account area.
We sell different types of home contents policy, and for the majority of policies purchased after Jan 2019 the above is true.
For policies administered by PaymentShield, we will send you an email immediately confirming the purchase. The actual policy certificate will be emailed to you by Paymentshield. This usually arrives with a couple of hours, but can take up 48 hours (it is typically slower at weekends). We are working with Paymentshield to make this process faster, and hope to have a solution soon.
If you can't find the email (remember to check your spam folder), get in touch with us and we can chase it for you.