For tenants liability insurance, your policy certificate will be available immediately. We will email it to you, make it available in your My Account area, and also give it the option to send it directly to your agent.
For our shared home contents insurance, your policy certificate will be available immediately. We will email it to you and it will be available in your My Account area.
For our home contents insurance, we will send you an email immediately confirming the purchase. The actual policy certificate will be emailed to you by our underwriting partners Paymentshield. This usually arrives with a couple of hours, but can take up 48 hours (it is typically slower at weekends). We are working with Paymentshield to make this process faster, and hope to have a solution soon.
If you can't find the email (remember to check your spam folder), get in touch with us and we can chase it for you.