When will I get my policy documents and where can I find them?

For our Standard Contents Insurance (which you have if your policy number begins with V2C) and Tenant’s Liability policies, your policy documents will be available immediately after purchase. You’ll receive it in an email, and will be able to find it in the ‘My Account’ area.

For Buildings and Contents policies administered by PaymentShield, we will send you an email confirming your purchase straight away.  PaymentShield will then email the policy documents to you. This can take up to 48 hours, and will come from an @paymentshield.co.uk address. 

These emails can end up in spam folders, so please check there first if you can’t find it after 48 hours.  If you’re still unable to find it, please get in touch with us and we will be happy to look into it for you.