Whilst on our website, you can use the 'Contact Us' button on our homepage to send us a message, or click any of the chat pop-ups on (in the bottom right hand corner) to chat with a member of the team.
You can also email us at email@example.com
These methods are usually the best way to contact us, as they have the quickest response time. We aim to respond within 15 minutes during office hours (9am - 5.30pm Monday - Friday, excluding Bank Holidays).
If you'd prefer to give us a call, our number is +44 (0)800 808 5847. Our phone lines are open 9.00am-5.00pm Monday to Friday, excluding Bank Holidays. You may have to wait in a queue to speak to someone, or you may be directed to voicemail if there is a long wait time.
If you already have a policy with us, please note that in order to look into your query we may need to confirm your identity as per the Data Protection Act. So that we can help you as quickly as possible, please include the following in your email, chat, or online message, or be ready to provide them over the phone:
- Full Name
- Date of Birth
- Email address (if you’re using chat or calling us)
- Policy number
If you want to get in touch with us about a problem you are encountering with the website, please take a screenshot of any error messages or issues you see and include them in your message to us. This will help us solve the issue as quickly as possible for you.
If you’re looking for information on how to make a claim, you can find out more here.