We take complaints very seriously at Urban Jungle, and if you think we’ve got something wrong we will work hard to find a resolution.
To help us resolve your complaint as quickly as possible, please include the word complaint in the subject line of your message.
We will aim to send you an acknowledgement of your complaint within 48 hours and to resolve it as soon as possible.
If you aren't satisfied with our response, you have the right to refer your case to the Financial Ombudsman Service. You can find more information on their website.