The best way to contact us is to use the ‘contact us’ button on our homepage, or from any of the help pop-ups on our site - alternatively you can email us at firstname.lastname@example.org. Both of these methods typically have the quickest response time, and we usually respond within 15 minutes during normal office hours.
If you'd rather chat to us on the phone, please call us on +44 (0)800 808 5847. Our phone lines are open 9.00am-5.00pm Monday to Friday. Please note you may have to wait in a queue to speak to someone, or you may be directed to voicemail if it looks like you'd have to wait a long time.
The number to make a claim is different. Your specific claims number can be found in the 'Manage Your Account' section of our website.